Help Desk

ಸೂಚನೆಗಳು

ಪ್ರಿಯ ವಿಮಾದಾರರೇ

೧.ಸಮಸ್ಯೆಯ ವಿಧ / Problem Type: KGID ಯನ್ನು ಆಯ್ಕೆ ಮಾಡಿ
೨.ಪ್ರಥಮ ವಿಮಾಸಂಖ್ಯೆಯನ್ನು ಹೂಂದಿದ್ದರೆ, ದಯವಿಟ್ಟು ವಿಮಾಸಂಖ್ಯೆಯನ್ನು ಸಾರಾಂಶ/ ವಿವರಣೆ ಯಲ್ಲಿ ನಮೂದಿಸಿ.
೩.ಘಟನೆಯ ವರ್ಗ/Incident Category: ವಿಮಾಇಲಾಖೆಗೆ ಸಂಬಧಿಸಿದಂತೆ
೪.ಘಟನೆ ಉಪ-ವರ್ಗ/Incident Sub-Category: ವಿಮಾಇಲಾಖೆಗೆ ಸಂಬಧಿಸಿದಂತೆ

ಗಮನಿಸಿ: ಈ ವಿಸ್ತರಣೆಗಳನ್ನು (.png, .jpg, jpeg, .doc, .docx, .pdf, .ppt, .pptx) ಮಾತ್ರ ಅಪ್‌ಲೋಡ್ ಮಾಡಲು ಅವಕಾಶವಿದೆ. ನೀವು ಅನೇಕ ದಾಖಲೆಗಳನ್ನು ಹೊಂದಿದ್ದರೆ, ದಯವಿಟ್ಟು ಡಾಕ್ಯುಮೆಂಟ್‌ಗಳನ್ನು ಒಂದೇ ಫೈಲ್‌ಗೆ ಸೇರಿಸಿ (doc, docx, ppt, pptx) ಅಪ್‌ಲೋಡ್ ಮಾಡಿ. ಒಟ್ಟು ಡಾಕ್ಯುಮೆಂಟ್ ಗಾತ್ರವು 2MB ಗಿಂತ ಕಡಿಮೆಯಿರಬೇಕು.2MB ಗಿಂತ ಹೆಚ್ಚಿನ ಫೈಲ್ ಗಾತ್ರಕ್ಕಾಗಿ, ದಯವಿಟ್ಟು kgidhelpdesk@gmail.com, kgidhelpdesk@karnataka.gov.in ಗೆ ಮೇಲ್ ಕಳುಹಿಸಿ.

ಸಮಸ್ಯೆ ದಾಖಲು ಮಾಡಲು ಇಲ್ಲಿ ಕ್ಲಿಕ್ ಮಾಡಿ Click here to file an Issue

Frequently Asked Questions.

1. LOGIN ISSUES - "Invalid KGID Number. Please enter valid KGID Number."

2.LOGIN ISSUES - "Please Enter Registered Mobile Number."

3.LOGIN ISSUES - "Please Login using KGID Login."

4.LOGIN ISSUES - “Mobile no does not Exist/ Fetches wrong Mobile No.”

Q. Tried login using First KGID No, but shows as Mobile no does not Exist/ Fetches wrong Mobile No. How to Update my Mobile No and email ID?

Ans. Please do Register your Mobile no and Email ID in Upload Employee Basic Details by your Drawing and Disbursement Officer ( DDO ) and then try logging / raise a ticket as LOGIN ISSUES and furnish the below mentioned details and get updated.

FIRST KGID NO: 1438368
EMPLOYEE NAME: RAJU
MOBILE NO: 8123XXXX34
EMAIL ID: raju@gmail.com

5.MAPPING ISSUES - DDO Role Mapping

Q. I am the Drawing and Disbursement Officer ( DDO ) , when I Login to KGID Online Website , The DDO role is not Present. How do I map my role? Ans. Please raise a ticket as MAPPING ISSUES and furnish the below mentioned details and get DDO Role Mapped.

DDO NAME : MOHAN G
DDO FIRST KGID NO: 2922325
KHAJANE II DDO CODE : 12026O
DDO OFFICE NAME : DISTRICT INSURANCE OFFICE ,BENGALURU URBAN
MOBILE NO: 82725XXXX3
EMAIL ID: mohan@yahoo.in
NOTE: Attach a, DDO Attested Mapping Request Letter

6.MAPPING ISSUES - DDO Role Multipost Mapping

Q. I am the Drawing and Disbursement Officer ( DDO ) , where I Hold Multiple Posts , How to map my multi post DDO Role Mapping ? Ans. Please raise a ticket as MAPPING ISSUES and furnish the below mentioned details Marking the Primary DDO and the Secondary DDO Roles and get DDO Role Mapped. PRIMARY DDO ROLE (LEAN)

A. DDO NAME : MOHAN G
DDO FIRST KGID NO: 2922325
KHAJANE II DDO CODE : 12027O
DDO OFFICE NAME : DISTRICT INSURANCE OFFICE ,BENGALURU URBAN
MOBILE NO: 82725XXXX3
EMAIL ID: mohan@yahoo.in

SECONDARY DDO ROLE (ADDITIONAL CHARGE)

A. DDO NAME : MOHAN G
DDO FIRST KGID NO: 2922325
KHAJANE II DDO CODE : 12029O
DDO OFFICE NAME : DISTRICT INSURANCE OFFICE ,RAMANAGARA
MOBILE NO: 82725XXXX3
EMAIL ID: mohan@yahoo.in

A. DDO NAME : MOHAN G
DDO FIRST KGID NO: 2922325
KHAJANE II DDO CODE : 12031O
DDO OFFICE NAME : DISTRICT INSURANCE OFFICE ,KOLAR
MOBILE NO: 82725XXXX3
EMAIL ID: mohan@yahoo.in

NOTE: Attach a DDO Attested Mapping Request Letter

7.EMPLOYEE MAPPING ISSUES - "There is no DDO Mapped to your DDO Code"

Q. when I tried forwarding my Proposal/ Application, An error message like "There is no DDO Mapped to your DDO Code" Pops up, what to do ? Ans. click on Update basic details menu and update your Khajane II DDO code in DDO CODE Column and then Proceed.

Application / Technical Issue While Applying Online

I am not not able to Apply / forward / sign/ view while applying online in KGID Website? Ans. Please raise a ticket by selecting related Problem Category and Sub Category with mentioning the complete details like KGID Policy NO/ Application Reference Number / Loan Reference Number and attach the screen shot of the Issue / Error.

Karnataka Government Insurance Department

Government of Karnataka

SHRI SIDDARAMAIAH

Hon'ble Chief Minister | Govt. of Karnataka

ಶ್ರೀ ಸಿದ್ದರಾಮಯ್ಯ

ಮಾನ್ಯ ಮುಖ್ಯಮಂತ್ರಿ | ಕರ್ನಾಟಕ ಸರ್ಕಾರ

Karnataka Government Insurance Departmentಕರ್ನಾಟಕ ಸರ್ಕಾರ ವಿಮಾ ಇಲಾಖೆ

Government of Karnatakaಕರ್ನಾಟಕ ಸರ್ಕಾರ

ಸಹಾಯವಾಣಿ ಕೇಂದ್ರ